Contact

For questions about your order, please email us at hi@shopthesil.com and include your order number in the subject line.


Order Processing

All orders placed Monday - Friday (excluding holidays) before 3PM PST will begin processing that day and ship within 2-3 business days. Orders placed after 3PM PST will begin processing the next business day. Orders placed on Friday after 3PM PST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays. Order processing cut-off times are provided as guidelines only, and do not take into account unforeseen delays.

If you have any concern at all that your package will not make it on time, please email us at hi@shopthesil.com and we will respond within 24 hours.


Year-Round Shipping Rates & Methods

The SIL utilizes UPS and USPS for all domestic orders. We charge a flat fee of $12.95 for all domestic ground orders.

Should you wish to expedite your order, please send us an email: hi@shopthesil.com


Tracking Your Order

Upon completion of your order, you will receive a shipment confirmation email, which will include a link that will direct you to updated tracking information.


International Shipping

The SIL uses DHL for all international deliveries. Rates are calculated based on destination and weight of the package. All additional taxes, customs and import duties levied by the client’s local government are the responsibility of the client. Items will be shipped from Los Angeles, California, with an official invoice declaring the exact total of merchandise purchased in US dollars.

Online Return Policy

If you are not happy with your purchase, we will accept returns or exchanges on items that are returned in their original unworn condition with all tags intact. To be eligible, all returns must be initiated within 14 days from delivery and received back to our offices within 30 days of the order date.

Items that are MADE TO ORDER are considered FINAL SALE and are not eligible for returns or exchanges, as each piece is custom made for the customer.

To start a return, please email hi@shopthesil.com

Once your return has been authorized, you will return the item using a courier of your choosing to the designated shipping address. Upon acceptance of the return package, refunds and credits will be processed within 5-7 business days, at which time you will be notified by email. Refunds will be given via the original method of payment. Original shipping costs are non-refundable.

If there was a mistake on the part of The SIL, or in the case that the item received is defective/damaged, shipping costs for delivery and return will be compensated.

International clients are responsible for any incurred import duties/taxes or customs charges on the package (on both original and return shipments) if opting for a monetary refund or store credit. Upon acceptance of the return package, refunds and credits will be processed within 5-7 business days, at which time you will be notified by email. Refunds will be given via the original method of payment. Original shipping costs are non-refundable.

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you and a refund will not be granted.

The SIL created this Privacy Policy to inform you about how we process the information we collect from and about you when you visit our website located at www.shopthesil.com (the "Site"), purchase any of our ("Products"), attend our events, or use any of our services, features, or other offerings (collectively, the “Services”).

By using or accessing our Services, you agree to this Privacy Policy. For questions about our Services, or other requests not pertaining to data privacy, please see our Terms and Conditions.

We may update this privacy policy from time to time. Whenever we make a change, we will post the updated policy at this web site and we encourage you to check our policy periodically.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies, “web beacons”, “tags”, and “pixels” to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We may collect the following information:

- Name

- Contact information including email address

- Demographic information such as postcode, preferences and interests

- Other information to better optimize the site for browsing (including IP address, referral website, pages visited, operating system, internet service provider, device type)

- Other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

- Internal record keeping.

- To improve our products and services.

- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

- Screen our orders for potential risk or fraud

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

Use the “Update Subscription Preferences” link which can be found on the bottom of our email newsletters

Contacting us with your specific requests either by email or written letter at the contact information below.

In addition, If you believe that any information we are holding on you is incorrect or incomplete, please inquire in writing or email as soon as possible. We will promptly change any information found to be incorrect.

Email:
Hi@shopthesil.com

Address:
610 Estrellita WayLos Angeles, CA 90049

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 LAST UPDATED SEPTEMBER 19, 2022